All orders are processed within 3 Business Days.
Shipment confirmation and order tracking
Updated Shipment Tracking Information will be provided as soon as shipment occurs. I am a First Responder as well, so I will try my best to get it out immediately.
Customs, duties, and taxes
O1R Customs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
O1R Customs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier AND myself to discuss a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
International Shipping is available at a secondary rate. Contact me to discuss shipping options BEFORE you order.
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.